Thursday, 29 September 2022

Welcome Back To Groundhog Day at the Mount...And Telstra.

The day finally arrived. Yesterday, Michael and I travelled from Heavenly Beverley to the Big Smoke for the first of his two hip replacements.  His right hip had become his nemesis over the last few months. Pain had been his constant companion, causing him frustration and misery.

In spite of his limitations, we enjoyed a marvellous two nights with Callum, Bronwyn and Miss Immy. They stayed at the Beverley Caravan Park Cabin 4 , (named Morbinning after a local area) allowing Immy to have her own room for naps and night time.  They spent all Immy's waking hours with us, delighting us with her blossoming personality. Her language has shot up in all directions, making a speech therapy assessment that will finally occur in November (14 months after her referral) probably obsolete.

Callum helped Michael with erecting our new gazebo in our main courtyard, providing much needed shade during the fast approaching summer heat. The lads also visited a nearby farm and loaded a pile of (what a surprise!) rusty metal onto the Trusty Trailer, before returning home and dissecting the items into useful and actual junk. As we left, they were headed for a few nights camping in Toodyay and we turned Lily towards Perth.

Arriving at the Mount at 11 o'clock, as requested, we then sat in the reception lounge... and waited and waited.  Only two staff were handling enquiries, completing admissions, answering the phone and delivering patients to wards. The concierge was no more. Plus, I received the usual blank stare when I reminded them I was boarding with Michael in a shared room. Fortunately, the ward staff were expecting both of us, which was a welcome first.

However, by the time we were finally ushered upstairs to Karri Ward, Michael's surgery was fast approaching. His nurse was rushed off her feet preparing him for theatre. She was still recording his myriad drugs when the orderly came to collect him for pre-op. I shaved him whilst she wrote! I can only conclude that poor communication within the hospital led to this entirely avoidable mayhem.

His Pre-op stay was surprisingly brief and very efficient with cheerful and professional staff. For once, the area was not freezing cold. I kissed Michael as he was wheeled off into theatre. Then I returned to Karri ward to unpack and peruse any positive changes.

Alas, there were none. There was still no blanket warming unit on the ward, no microwave in the patients' pantry and I assume the loo seats have not been fixed so they will continue to drop unless held up. We will find out when Michael's catheter is removed and he attempts to piddle one handed. The shared rooms continue to have one ancient airconditioning duct over only one bed, which means one occupant receives plenty of the centrally controlled air and the other occupant has no air whatsoever...

The rooms are still in need of renovation and the bathroom was not as clean as I would have expected. The bed linen and towels need replacing. The water pressure in the bathroom shower was dismal. The warmed cotton blankets. only available in theatre,  are tatty and holed. The second bed in the room (my bed) was initially high enough for me to almost need a step to climb onto it. I discovered the bed could not be lowered. Two nurses and a technician failed to diagnose the problem, but the technician did lower my bed with a bit of persuasion. As a result, the bed  is now at the same height as my knees and is stuck in that position. 

All this luxury for $1900 a day. 

Just to add to the fun. I chose to visit the Telstra Shop via taxi whilst Michael was in surgery. All that outing gave me was more headaches. Apparently, the Telstra app on my phone is what I should be using to access all Telstra services, rather than through the laptop. Which is great if one has good coverage. I could not access a payment summary in the centre of Perth on my Samsung Blue Tick phone as the signal dropped out. The $1 charge we had received was to set up a new direct debit. And I discovered we have two accounts with Telstra, because they failed to close one when we set up Michael's iPhone earlier this year. Oh, and nobody hasn't any idea where the $126.09 credits we have been "paid" are going. We certainly aren't receiving them! Apparently I need to contact the Bank (!) to work out where the Telstra credits are going. I strongly suspect cyberspace.

The good news is that surgery was successful and thorough care meant he is back in bed 286 at 4.15pm.  The food was more than reasonable and by 9 o'clock, Michael was off to Cloud Cuckoo Land.

So far, the nursing staff have been really fantastic. That has been the highpoint thus far. I hope the rest of our stay continues in this way. On Friday afternoon, I have a meeting scheduled with Alex's workplace to discuss future targeted support for him in the wake of his neuropsychological assessment. Hopefully, come Saturday we will be able to turn Lily eastwards towards home. 

Stay tuned for further adventures!

PS I have just confirmed that the toilet seat still falls down on its own accord!



Vincent Street beautification - the Friday afternoon before "Spring Back to Beverley" the next day!


Head honcho Anthony rallying the troops!


Full speed ahead...


Our family play area and skatepark at night...


Miss Imogen Ivy with Daddy...


Climbing...


Observing...


Down the slide!


Driving...


Checking with Daddy


In the "Teddies Room"


Where have they all gone?


Back from theatre...


X rated hip incision!





Breakfast!





Friday, 23 September 2022

Four And A Half Hours From Telstra!

Who remembers the excruciatingly syrupy song about a weak-willed tosser shafting his love who was home in Tulsa (24 hours drive away) when he met some floozy at a highway stop?  I hope Karma gave him what he deserved!

I was thinking about this useless geezer when I was contemplating ringing Telstra on Tuesday. I had been planning on catching up the endless washing pile and enjoying a spot of gardening. However a "no reply" cryptic email from Telstra at precisely 10.16 that morning had changed my plans, hopefully temporarily.

Apparently our monthly direct debit had failed. I immediately checked the bank accounts, suddenly smitten with dread about the state of our finances. To my puzzlement, there were funds a-plenty, so why the auto payment had been unsuccessful was a mystery. Added to this curious tale was a credit payment that appeared to be unattached to any of our Telstra products.

My next step was to check into "My Telstra". I confidently typed in my username and password, which generated the response that one or the other of these was incorrect. I knew the username was right, so I had a few more stabs at my password. No luck.

So, I sent a request for a link from Telstra to reset my password. No link was forthcoming... on five separate occasions. By now, I was becoming rather frustrated. Then, I decided to ring my anointed Telstra troubleshooter to complain about my current circumstances. Unfortunately, he was on leave until 28 September. As Telstra had stated that non payment of our direct debit would involve nasty consequences, panic began to creep into my fevered brain.

I rang the complaints line. Becoming flustered at the automated choices, I asked to be directed to Technical Assistance due to the repeated link failures to my email. Some bloke that I couldn't understand ended up blaming Gmail on my problems, retreating rapidly from offering any assistance and painting the finger at Google. I knew I was receiving emails from every other Tom, Dick and Harry in the known universe and that somehow the fault had to be at Telstra's end. In desperation, I asked to be put through to Billing to try and solve my other problems.

I was put through to Raydon ("It's like Braydon without the B"), a charming Australian born Cambodian lad, who spoke excellent Australian. He tried to send a link to my email without any success. He couldn't understand why the auto payment had failed, had no clue about the credit and was astounded when Telstra took $1 out of my designated account whilst I was actually talking to him. As I could hear the frazzled confusion rising in his voice, I suggested Raydon ring me back when he'd sorted these issues. 

At 2.45pm, I hung up, mentally exhausted. Raydon has not rung me back. I still can't access "My Telstra". I still can't get a link through Gmail to reset my password. Telstra has still debited our account for $1. However, in a truly extraordinary move, they have credited our account $126.09 and stated we have nothing else to pay this month even though the original debit was supposed to be $156.

I honestly can't be stuffed chasing this disaster for a few days. We have the "Spring Back to Beverley" festival this weekend and Callum, Bron and Immy are arriving on Monday for two nights with us. Wednesday is Michael's hip replacement surgery day and on Friday, I am meeting with Alex's workplace co-ordinators to discuss the implications of his neuropsychological test results. Plus, I want to meet with Shannon, Alex's NDIS Support Coordinator and make an appointment to see Mark Flynn and gain Alex's full report if possible. 

Do I sound like I have enough on my plate? You bet your sweet bippy I do!



The usual state of affairs in my world...



How Tuesday progressed...



How I reacted...



What I tried...


What Telstra offered...


What I have on my plate...




My response to their lack of assistance.


Friday, 9 September 2022

Homeward Bound

We left the Bunya Mountains and headed south east in Toowoomba's direction. As far as I could remember, I had never been to the "Garden City" in spite of living on and off in Queensland for over ten years. Here was our chance to explore the Darling Downs en route to Brisbane.

Toowoomba is high - nearly 700 metres above sea level in a basin on the side of an extinct volcano. The surroundings enjoy the benefits of all that volcanic soil, along with a temperate climate. Actually, the morning we left Toowoomba was a tad cooler than temperate. We were encased in cloud until we descended from the mountain onto the fertile farming locales away from the mountains.

Toowoomba is a city, with traffic lights and traffic snarls. Although I have often cursed Google Maps due to my Luddite tendencies, I was grateful for the technology as we navigated our way into bigger and bigger population centres.

Our Airbnb in Newtown was on a busy road, causing quite a few heart-in-mouth moments as we attempted to reverse Romeo into gaps in the traffic. I spent our first afternoon navigating my way to a nearby laundromat, in order to lessen the amount of dirty clothes we would otherwise add to our luggage. I had not been in a laundromat since Adam was a boy and the experience was different from entering the laundromats of old. Gone was the dark and dingy interiors with the ever present odour de sweaty body associated with earlier times.

We ate at a local Thai restaurant the first evening and had Indian delivered the second. The Thai restaurant had been recommended by our host. Unfortunately the premises was cold and drafty and my duck curry was disappointing (the Julia Creek pub provided the best duck curry I have ever tasted!). The Indian takeaway was reasonable but we have since been asked to pay again...Scam? Not sure. Will wait and see.

What was absolutely fabulous were the Makers Markets at the Mill Precinct, followed by a wonderful afternoon at the Spotted Cow pub. As we approached the end of our journey, we wanted to rush less and chill more.

I bought a bath bomb from 13 year old market veteran Lexie, earrings from Kobo Magnolia (Mai), Hunny. T Design (Hanneke), Thea and Chief (Hannah), windchimes by Artistic Creations (Debra), whilst Michael was wooed by a marvellous Indian head and shoulder massage by Aroma Magick (Jenny). After some very satisfactory retail and body therapy, we adjourned to the Spotted Cow pub for a late lunch which turned into an exceedingly lazy afternoon.

The Spotted Cow has held a liquor license since 1892. Beautifully refurbished, we lingered longer than originally intended. My prawn and chorizo linguini was beautiful and Michael declared his burger was scrumptious. We gravitated between watching the Rugby League (much to our surprise) and the AFL on different tellies. We had no desire to move on. I think that's an issue as we age - we prefer not to be in a hurry anymore.

We returned to our digs to repack as best as possible. Sporting two jammed suitcases and two stuffed carry-on bags along with a few additional shopping bags (!), we needed another suitcase. After an action packed drive to our hotel at Brisbane Airport (low bridges on back roads eventually defeated us and forced us onto the hair-raising motorway), we returned Romeo with an affectionate farewell, before adjourning to a huge nearby warehouse called DFO on a hunt for another bag. I survived the labyrinth, finding Strandbags and purchasing another suitcase, before having our cheerful taxi driver Sunil drop us back at the hotel. 

After an early dinner, I embarked on repacking all the bags. Again. We fell into bed, only to be rudely awakened at 5 o'clock (!) in order to get to the airport on time.

Flying home was exceeding trying. This marathon over fourteen hours involved lugging enormous bags in and out of airports, taking belts and shoes off, paying for excess baggage, losing my debit card (which turned up later at the bottom of a bag), having to collect and re-check in our bags at Sydney airport and walking for kilometres around Brisbane, Sydney and Perth airports...The only upshot was the three glasses of wine I consumed after leaving Sydney, which resulted in a lovely afternoon snooze. This action gave me the energy to drive home when Michael's stamina had fallen.

All was forgotten as we welcomed two dogs, one cat, a mad bird and one exhausted housesitter. Paula had performed above and beyond the call of duty. The day before we came home, she had discovered our beloved black cat Suey deceased in our wardrobe. She was understandably distraught and followed our wishes to place Suey's body in the freezer at the Gallery. She was an absolute Godsend and we will be forever grateful we had such a wonderfully loving person to look after our domain whilst we were away.

As for me, I am never, ever flying again.



Going down from the Bunyas...








At the Oakey Bakery -








Afternoon delight in Toowoomba!


Makers' Markets stall holders - Lexie...


Mai...


Henneke...


Debra...


And Hannah...


At the Spotted Cow - 





Passing the Toowoomba Heritage Precinct...


Another hair raising drive -


Back on the Flatlands!


Seems about right.


Tuesday, 6 September 2022

The Bunyas - Awe, Beauty And Terror In One Location!

Less than two weeks ago, we scaled the giddy heights of the Bunya Mountains. A very long time ago, I had once visited them during a birthday party when I was about eight. Although I couldn't remember specifics, I do recall being amazed at the scenery. Of the birthday party itself, I have no recollections.

As I researched more, I was really looking forward to staying there. I knew the weather would be cold, so I had booked a motel room adjacent to the Bunyas Tavern. We set off from Woodford through picturesque farm country, before the mountain range rose sharply from the plains.

I was driving Romeo. Ascending took all my concentration. The gradient was very steep indeed and my gear changing ability was tested to the maximum. The Good News was that we were climbing quite slowly so I did have the opportunity to admire the rainforest, in between moments of sheer terror! 

The Bunya Mountains host the most westerly cool rainforest, along with the magnificent Bunya Pines, which are native to this small pocket of southern Queensland. As we approached the Bunya National Park, these extraordinary trees became more and more prevalent.

The view from the top was stunning. We stopped to take a breather and photograph the vista. Although the mid afternoon sun was very pleasant, coolness was beginning to creep into the equation so we resumed our positions in Romeo and drove the last few kilometres to the Bunyas' accommodation centre, gift shop, restaurant and...whisky bar!

I was not a fan of whisky before we stayed at the Bunyas and I don't think I like whisky much more after experiencing various brews up close and personal. However, what was most pleasant was the sensation of warmth than began in my throat and spread through my entire body as I sipped the various concoctions. I think I now understand why the Scots and Irish enjoy their whisky so very much. Whisky is the essential antidote to hypothermia!

Due to staff shortages, the restaurant seating was limited, but we were happy just to enjoy a "paddle" of whiskeys, which I followed up with a luscious tequila cocktail. Michael sampled a up-market bourbon, which he then polluted with coke. We sauntered back to our unit 6 and prepared a simple dinner from Romeo's not terribly extensive pantry.

There were some issues with our unit, which I attempted to have rectified. The Dimplex fire worked a treat, but the secondary oil column heater was a lemon. The frayed carpet between the kitchenette and the bed was a duty of care failure and an accident waiting to happen. The cold shower tap dripped incessantly and the telly, reset twice still couldn't pick up a signal. Now the units for two were only $130 a night, but I was mildly disappointed with these issues.

For example, why have a telly at all if the network is not up to scratch? We ended up agreeably satisfied with the beautiful location, the animal and bird life and the spectacular backdrop. We amused ourselves with the whisky bar, conversation and our laptops during the two evenings. There was also a separate day café with served reasonable food and the view was breathtaking in the afternoon sun. 

There were a myriad of other houses for rent which could accommodate between two and twenty people. However, we really wanted to be close to the main "centre" so I could totter along the road on the edge of the forest. In that department, the motel units were ideal.

On a very local expedition, I discovered the Ranger's hut with fascinating tourist information panels and other displays. I discovered more of the history of this very special place and wiled away an hour or two whilst Michael succumbed to an afternoon nap.

I also rediscovered my inner child during the bird feeding, which was held every afternoon. The littlies were rather spooked by the feathered guests who were not at all backwards about coming forward and arguing with each other loudly and impolitely.

Also amusing were two male bush turkeys, both attempting to attract the attention of the ladies. One was obviously the alpha male, chasing the other contender onto the roof, through the walls and up every tree. Our hapless would-be suitor showed the courage of his convictions, running the gauntlet repeatedly in the pursuit of true love...

We left the mountains to head towards Toowoomba, our last stop before Brisbane. The Bunya Mountains were a treat for the senses and I am glad we experienced staying there. A childhood memory revisited.

PS Michael took charge of Romeo for the trip down to the plains. Being the passenger was a combination of exhilaration and terror as I viewed the fabulous scenery, hoping Romeo's brakes would last the distance! Of course, Romeo performed admirably and we descended safely.


Towards the Bunya Mountains...


Welcome to Blackbutt!


At Yarraman...











Going up!



These are Red's rellies!


Sculpture at Dandabah village...


Up close to Bunya Pines...





The rainforest...








Bourbon at the Whisky Bar!





One of the locals...


Bunya landscape...


Our wannabe lover...


Another local...


Escape route...


Strange bedfellows...


 Afternoon tea time.